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Home > Upgrade Policy

Upgrade Policy

Minor and Major Upgrades

Minor Upgrades
All customers receive free minor upgrades (i.e. upgrades like from 4.70 to 4.80 version) of ComponentAce products. These upgrades are available for download from our site, just download and reinstall the product. Minor upgrades primarily include bug fixes, but some enhancements may also be included in a minor upgrade.

Major Upgrades
Major upgrades (i.e. upgrades like from 3.xx to 4.xx version) include bug fixes as well as significant enhancements in functionality. Major upgrades are always free of charge for any customer within 6 months since the date of the purchase. In other cases some of the major upgrades may be available for Premium Support subscribers only or will require additional upgrade charge. Major upgrades are available for download from our site, just download and reinstall the product. If you want to order the major upgrade, please contact our

License Upgrade

Our customers always can upgrade to get source code or to get additional developer license at any time. If you would like to order the license upgrade, please contact our

Premium Support Subscription

The Premium Support is designed to provide our customers with priority technical support and significant cost savings on major upgrades. It is the most cost-effective way to ensure that you always have access to the highest level of technical support and to the latest major releases of our products.

We offer a Premium Support Subscription for 12-months period. This subscription can be continued on the next year at the discounted price.


Get a Discount!


If you own a competing product, you may take advantage of
Competitive Upgrade Program
 


Our Customers



Testimonials

We made three requests of the technical support personnel and despite the fact that these were all implementation questions (not bugs in their software) we received support within 24 hours. It is rare to get such good customer support these days and I really appreciate everything ComponentAce has done for us.

Jason Goodridge, Development Manager

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