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Home > Support Options

Support Options

Standard Support - Free

Users evaluating ComponentAce products and our customers are entitled to Standard Support which includes:

  • Free submission of your problem or feature request from our website.
  • Free contact with our Support Team.
  • Free minor updates which can be downloaded from our website.
We do our best to answer the messages promptly. Typically we reply within 24 hours with favor to people who purchased Premium Support.

Premium Support Subscription

With Premium Support Subscription, all your support inquiries will be given top priority. Users who purchased Premium Support Subscription are entitled to:

  • 12 Months Free Upgrades - All major and minor upgrades of the owned products for free.
  • Priority Technical Support - One year's top priority support from the date of purchase.
  • New Releases Information - Notification by email of all new releases of the owned product.
  • Betas Access - One year's access to early product betas with an opportunity to influence the devlopment and to query the desired features.
  • All the benefits of Standard Support.
Premium Support subscriptions are valid for one full year from the purchase date.
You can purchase annual Premium Support Subscription or renew an existsing one.

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If you own a competing product, you may take advantage of
Competitive Upgrade Program
 


Our Customers



Testimonials

Thanks again for the superb tech support, I was worried I'd hit a brick wall this close to the finish line. Even working on the weekend... you guys rock!!!

Bob Boyd

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